Abstract:

The recently released ISO standard, ISO 21001:2018, Educational organizations Management systems for educational organizations Requirements with guidance for use, is poised to have a significant impact on critical elements of quality assurance in higher education. Depending on the nature and extent of existing quality assurance structures, three potential use scenarios of the new standard appear possible: ISO Alongside, ISO Instead, and ISO Inside. The Standard may be used as an adjunct to existing quality assurance approaches (ISO Alongside). Some quality assurance systems may opt to incorporate the attainment of ISO 21001 certification as the determinant of holding an accredited or approved status (ISO Instead). Finally, the achievement of ISO 21001 certification may serve as a pre-requisite to the application for specific recognitions or accreditations (ISO Inside).